Privacy policy
1. Privacy at a glance
General information
This is a translation of our German privacy policy. We have taken care to ensure it is complete and accurate.
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. For detailed information on data protection, please refer to the privacy policy listed below this text.
Data collection on this website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the section “Information about the controller” in this privacy policy.
How do we collect your data?
Some of your data is collected when you provide it to us, e.g. by email, phone or when booking an appointment. Other data is collected automatically or with your consent by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of the page visit). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors. We use other data to answer your enquiries, arrange appointments and provide our services. Your user behaviour is not analysed.
What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. You can contact us at any time about this and any other questions on the subject of data protection.
Analysis tools and third-party tools
We do not use any analysis or tracking tools on this website. You can find out which third-party services we integrate (e.g. appointment booking) in this privacy policy.
2. Hosting
External hosting
This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host’s servers. This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access and other data generated via a website.
The host is used for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of a secure, fast and efficient provision of our online offering by a professional provider (Art. 6(1)(f) GDPR). If corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG (German Telecommunications Digital Services Data Protection Act), insofar as the consent covers the storage of cookies or access to information in the user’s end device. Consent can be revoked at any time.
Our host will only process your data to the extent necessary to fulfil its service obligations and will follow our instructions with regard to this data.
We use the following host:
RAIDBOXES GmbH
Hafenstraße 32
48153 Münster, Germany
Data processing agreement
We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a contract required by data protection law that ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
3. General information and mandatory information
Data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
Please note that data transmission over the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.
Information about the controller
The controller responsible for data processing on this website is:
Hadi Hafez
Hadi Hafez Coaching
Volkartstraße 35
80634 Munich, Germany
Phone: +49 (0)179 521 35 41
Email: kontakt@hadihafez.de
The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses or similar).
Storage period
Unless a more specific storage period has been stated in this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.
General information on the legal bases for data processing on this website
If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your end device, data processing is additionally based on Section 25(1) TDDDG. Consent can be revoked at any time. If your data is required to fulfil a contract or to carry out pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if it is required to fulfil a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.
Recipients of personal data
In the course of our business activities, we work with various external parties (e.g. host, providers of appointment booking and video conferencing tools). In some cases, this also requires the transfer of personal data to these parties. We only pass on personal data to external parties if this is necessary to fulfil a contract, if we are legally obliged to do so, if we have a legitimate interest pursuant to Art. 6(1)(f) GDPR in passing it on, or if another legal basis permits the disclosure of the data. When using processors, we only pass on our customers’ personal data on the basis of a valid data processing agreement.
Information on data transfers to third countries, in particular the USA
Among other things, we use tools from companies based in the USA (see the individual services below). When these tools are active, your personal data may be transferred to and processed in the USA.
On 10 July 2023, the European Commission adopted an adequacy decision for the USA (EU-US Data Privacy Framework). Companies certified under this framework guarantee a level of data protection comparable to that of the EU. You can check whether a company is certified at https://www.dataprivacyframework.gov/list. For transfers to non-certified companies, we rely on the standard contractual clauses of the EU Commission. We indicate the respective basis for each service.
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.
Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)
IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
Information, correction and deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time about this and any other questions on the subject of personal data.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can contact us about this at any time. The right to restriction of processing exists in the following cases:
- If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the check, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
- If we no longer need your personal data but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of its deletion.
- If you have lodged an objection pursuant to Art. 21(1) GDPR, your interests and ours must be weighed against each other. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Objection to advertising emails
We hereby object to the use of contact data published as part of the legal notice obligation for sending unsolicited advertising and information material. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example by spam emails.
4. Data collection on this website
Cookies
Our website uses so-called “cookies”. Cookies are small data packages and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.
Cookies can come from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites.
Cookies that are required to carry out the electronic communication process or to provide certain functions you have requested (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR and Section 25(2) TDDDG, unless another legal basis is stated. The website operator has a legitimate interest in storing necessary cookies for the technically error-free provision of its services. All other cookies are only stored with your consent; in this case, they are stored exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 25(1) TDDDG). Consent can be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
You can find out which cookies and services are used on this website in this privacy policy and in the overview in our cookie banner.
Consent with Real Cookie Banner
To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and the related consents, we use the consent tool “Real Cookie Banner”. You can find details on how “Real Cookie Banner” works at https://devowl.io/de/rcb/datenverarbeitung/.
The legal bases for the processing of personal data in this context are Art. 6(1)(c) GDPR and Art. 6(1)(f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we cannot manage your consents.
You can change or revoke your consent at any time: Change cookie settings
Language selection (Polylang)
This website is available in German and English. We use the WordPress plugin Polylang for this. It stores the most recently viewed language in the cookie “pll_language” (storage period: 1 year) so that the website is displayed to you in that language. The plugin runs on our own server; no data is transferred to third parties.
This storage is based on Section 25(2) No. 2 TDDDG, as it is necessary to display the website in the language you requested, and on Art. 6(1)(f) GDPR. We have a legitimate interest in showing you the website in the language you have chosen. You can delete the cookie in your browser at any time.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources.
This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose, the server log files must be recorded.
Enquiries by email or phone
If you contact us by email or phone, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.
This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if this has been requested; consent can be revoked at any time.
The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
Appointment booking with Calendly
We use the tool “Calendly” to arrange appointments (e.g. the free initial consultation). The provider is Calendly LLC, based in the USA.
The Calendly booking calendar is embedded on our contact page. It is only loaded once you have agreed to the use of Calendly in the cookie banner or clicked on “Load booking calendar”. Only then is data (e.g. your IP address) transferred to Calendly and cookies set, if applicable. The legal basis for loading the calendar is your consent (Art. 6(1)(a) GDPR and Section 25(1) TDDDG). You can revoke your consent at any time with effect for the future, e.g. via the cookie settings.
On all other pages, Calendly is only linked. No data is transferred to Calendly when these pages are accessed. Only when you click on a booking button are you taken to Calendly’s website.
For the purpose of booking an appointment, you enter the requested data and your preferred appointment there. The data entered is used for planning, carrying out and, if necessary, following up the appointment. The appointment data is stored for us on Calendly’s servers, whose privacy policy you can view here: https://calendly.com/privacy.
Your booking data is processed to carry out pre-contractual measures (Art. 6(1)(b) GDPR) and on the basis of our legitimate interest in arranging appointments as easily as possible (Art. 6(1)(f) GDPR).
The data you enter will remain with us until you ask us to delete it or the purpose for data storage no longer applies. Mandatory statutory provisions – in particular retention periods – remain unaffected.
Calendly LLC is certified under the EU-US Data Privacy Framework. Data is transferred to the USA on the basis of the European Commission’s adequacy decision.
Data processing agreement: We have concluded a data processing agreement (DPA) with the above-mentioned provider (Calendly’s Data Processing Addendum, part of the Calendly customer terms).
5. Customer and contract data
We collect, process and use personal customer and contract data to establish, define the content of and amend our contractual relationships. This includes in particular name, contact details, agreed appointments and billing and payment data (in-person sessions are paid in cash, online sessions are invoiced in advance). The legal basis for this is Art. 6(1)(b) GDPR; for the retention of invoice data, Art. 6(1)(c) GDPR.
The customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.
6. Audio and video conferencing
Data processing
We use online conferencing tools, among other things, to communicate with our customers. The tools we use are listed below. If you communicate with us via video or audio conference over the internet, your personal data will be collected and processed by us and the provider of the respective conferencing tool.
The conferencing tools collect all data that you provide/use to use the tools (email address and/or your phone number). The conferencing tools also process the duration of the conference, the start and end (time) of participation in the conference, the number of participants and other “context information” related to the communication process (metadata).
Furthermore, the provider of the tool processes all technical data required to handle the online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker and the type of connection.
If content is exchanged, uploaded or otherwise made available within the tool, it is also stored on the tool providers’ servers. Such content includes in particular cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards and other information shared while using the service.
Please note that we do not have full influence on the data processing operations of the tools used. Our options are largely determined by the corporate policy of the respective provider. For further information on data processing by the conferencing tools, please refer to the privacy policies of the tools used, which we have listed below this text.
Purpose and legal bases
The conferencing tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Art. 6(1)(f) GDPR). If consent has been requested, the tools in question are used on the basis of this consent; consent can be revoked at any time with effect for the future.
Storage period
The data collected directly by us via the video and conferencing tools will be deleted from our systems as soon as you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies. Stored cookies remain on your end device until you delete them. Mandatory statutory retention periods remain unaffected.
We have no influence on the storage period of your data that is stored by the operators of the conferencing tools for their own purposes. For details, please contact the operators of the conferencing tools directly.
Conferencing tools used
Zoom
We use Zoom. The provider of this service is Zoom Communications Inc., 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA. For details on data processing, please refer to Zoom’s privacy policy: https://zoom.us/privacy.
The company is certified under the EU-US Data Privacy Framework. Data is transferred to the USA on the basis of the European Commission’s adequacy decision; in addition, Zoom relies on the standard contractual clauses of the European Commission.
Data processing agreement: We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a contract required by data protection law that ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Last updated: November 2026